Relax Collection Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 5-10 working days. 


Customers will receive an update on when their order will be packed and ready for delivery

Shipping rates and delivery estimates


Shipment method

Estimated delivery time

Shipment cost

Fixed fee

3-5 business days


Orders over R5000

3-5 business days


Same-day delivery

24 Hours

Contact us for same-day prices


*Delivery tracking number will be emailed to the customer for tracking the parcel


Shipment confirmation and order tracking

Customers will receive the tracking number as soon as the product is ready for delivery.

Please allow an 2-3 Hours from receiving the waybill information for the system to update the waybill.

Customs, duties, and taxes

Relax Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Relax Collection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

 Returns Policy

For information on our Return policy please click here