Shipping
Relax Collection Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 5-10 working days.
Customers will receive an update on when their order will be packed and ready for delivery
Shipping rates and delivery estimates
Shipment method |
Estimated delivery time |
Shipment cost |
Fixed fee |
3-5 business days |
R150 |
Orders over R5000 |
3-5 business days |
Free |
Same-day delivery |
24 Hours |
Contact us for same-day prices |
*Delivery tracking number will be emailed to the customer for tracking the parcel
Shipment confirmation and order tracking
Customers will receive the tracking number as soon as the product is ready for delivery.
Please allow an 2-3 Hours from receiving the waybill information for the system to update the waybill.
Customs, duties, and taxes
Relax Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Relax Collection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns Policy
For information on our Return policy please click here